customer service
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Perfect Phrases for Customer Service, Second
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
You've heard it a million times : "The customer is always right. " But let’s face it--sometimes the customer is misinformed, con
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Customer Service Training 101: Quick and Easy
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, -
The Big Book of Customer Service Training Games
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark -
Customer Service Skills for Success (Connect,
Not the Same Old Customer Service TextbookCustomer Service : Skills for Success uses a variety of activities and example to gain and hold readers’ interest while providing
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Raving Fans: A Revolutionary Approach To Customer
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a boom