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"Filled with treasure and big ideas, this book will help you become exceptional. " - SETH GODIN
In a tight market, your most powerful growth engine and your best protection from competit
Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers.
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a boom
Not the Same Old Customer Service Textbook
Customer Service : Skills for Success uses a variety of activities and example to gain and hold readers’ interest while providing
B&G service according to customer requirement.