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Not the Same Old Customer Service Textbook
Customer Service : Skills for Success uses a variety of activities and example to gain and hold readers’ interest while providing
Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers.
STEVE WOZNIAK, Apple co-founder : "Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of peop
B&G service according to customer requirement.
Customer Service : Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational