save this search view saved searches My Favorites
Not the Same Old Customer Service Textbook
Customer Service : Skills for Success uses a variety of activities and example to gain and hold readers’ interest while providing
Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers.
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads,
B&G service according to customer requirement.
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
You've heard it a million times : "The customer is always right. " But let’s face it--sometimes the customer is misinformed, con